1、All moissanite and lab-grown diamond jewelry has undergone laboratory testing and comes with an official certificate. Independent third-party testing is permitted. Should the item or test results not match our description, we will issue a full refund.
2、All watches are offered at reasonable wholesale prices. As our watches include both mechanical and electronic models, they may sustain damage if subjected to heavy impact during transit. Therefore, we recommend that all customers record an unboxing video immediately upon receiving their package. If the item arrives damaged in transit, we will process a refund or arrange a replacement shipment. Returns and refunds will not be accepted for damage arising from improper use after the watch has been worn or used.
3、If you discover any quality issues with an item after use, please contact our customer service team promptly and provide detailed videos and photos. Upon reviewing the videos and photos you submit, we will assess the specific situation and process your after-sales request. Please note that full refunds or immediate replacements are not available in such cases. However, suitable compensation will be offered subject to the actual circumstances.
4、Return and Refund Policy
· Thank you for shopping with us. Due to the complexity and cost of international shipping, we maintain a strict return and refund policy as outlined below:
· No Returns or Exchanges for Non-Quality Issues
· We do not accept returns or exchanges for reasons not related to product quality (e.g., change of mind, size mismatch, or personal preference). Please make your selection carefully before placing an order.
5、Quality-Related Issues
· If you receive a defective or damaged item, please contact us within 3 days of receipt to report the issue. To be eligible for a resolution, you must provide:
· Your order number
· A clear photo or video showing the defect or damage
· A brief description of the issue
· We will review your request and, if approved, provide further instructions regarding a replacement, refund, or other remedy as appropriate.
